Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You’ll also need the receipt or proof of purchase to assure you bought it from us and not a third party.

To start a return, you can contact us at info@fourelementsherbals.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fourelementsherbals.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will exchange it or run a refund, if necessary.

Exceptions / non-returnable items
Certain types of items cannot be returned, like lip balms, soaps and tinctures.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, we will send a replacement. If that is not possible due to allergies or other reasons, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.